Terms of service

yourKLMN reserves the right to change its design prices, package specifications, Terms of Service or any other aspect of its service without prior notice, at the discretion of yourKLMN management.

Copyright

1. It is the policy of yourKLMN to transfer exclusive copyright to the client upon completion of the design. The only right that yourKLMN retains is the right to display the client's logo in its design portfolio, either on yourKLMN, another company web site or any other promotional material.

2. Where more than one concept design is presented to a client, only the accepted concept design becomes the property of the client. Concept designs not accepted by the client remain the exclusive property of yourKLMN who may resell, re-use or destroy such logos in its sole discretion.

3. It is the policy of yourKLMN to not make use of clip-art or any pre-existing images when creating logos. All yourKLMN logos are designed from scratch. Even so, it can happen that a logo created by yourKLMN ends up being very similar to a logo that already exists somewhere in the world. Clients are therefore urged to register their logos as trademarks as soon as possible, and in any event before the logo is officially adopted. When a yourKLMN design fails trademark registration because a similar design already exists, yourKLMN will work with the client to make the necessary alterations to the logo, free of charge, up to a maximum of ten revision rounds.

4. When clients submit images to yourKLMN to be used as a basis, starting point or reference for design work, yourKLMN will assume that the client is the copyright holder for that image or has obtained the necessary permission to use that image. The client accepts full and sole responsibility for copyright or trademark infringement resulting from the use of such an image.

5. When a refund is requested, the sole copyright to all designs created for the client remains with yourKLMN.

Ownership

6. yourKLMN will make no claim of ownership with regard to finalized designs for which payment has been received. When you accept one of the concept designs as your final logo, that logo becomes your exclusive property without restriction. You may use it for any purpose. The initial order amount is the full payment. There are no royalty fees of any kind, nor any other money due after the sale.

7. All shelf logos (pre-designed logos) are marked as "sold" when purchased and are no longer for sale on this or any other of our web sites. Though highly unlikely, it could happen that a logo is not marked as "sold" and that it is then sold more than once. Our proprietery logo archiving system will pick up any double sales. The client who purchased it first will be considered the rightfull owner. The client who purchased it second will be notified and will have the option to either receive a different logo free of charge or a full refund. In such a case, none of the refund restrictions below would apply.

Refunds

7. It is the policy of yourKLMN to issue full and prompt refunds to clients who request refunds, provided that the following criteria have been met:

• * Refunds can only be issued within 30 days of the order.
• * Refunds can only be issued up to the point where the client requests a second batch of designs. In other words, if you give feedback on the first batch of 3 to 7 designs and we start on the next batch, you no longer qualify for a refund.

8. yourKLMN reserves the right to refuse to work on a project. In such cases, the full order amount will be refunded and the client will be notified. yourKLMN will not be required to offer reasons for its decision.

Turnarounds

9. Though rare, it does happen that we are unable to meet advertised turnaround times due to high order volumes or circumstances beyond our control. As a result, yourKLMN cannot guarantee turnaround times. If you have a tight deadline, please ask your designer about our rush option.

10. If two weeks go by without any design feedback from the client, the logo status will remain "open", but the priority may be lowered at the discretion of one of our senior designers.

11. If twelve months go by without any design feedback from the client, the logo status will change to "closed". To resume work on a closed logo will require a new order.

After-sales service

12. "Unlimited alterations" or "unlimited revisions" refer to changes during the design process. Once the clients accepts a design as final, the design files are delivered and the project status changes to "closed". Changes to the design beyond this point will incur additional charges.

13. yourKLMN guarantees that you can use your logo for any purpose, from printing to the web any anything in between. This however assumes that only standard, modern printing techniques are used. If a design is printed using a very outdated or a very unique printing process, yourKLMN may charge an additional fee to convert the logo to a format suited to that process.